In the last two weeks, I had two totally divergent adventures with some converging insights you might find useful. One was GenCon and the other was the Global Leadership Summit.
GenCon invades Indianapolis every year with 70,000 people who crowd into the convention center, the football stadium, and into five hotels because of one reason: They all love games. Not things like Monopoly or chess, but super-complicated European boardgames, role-playing games, strategy games, deck-building games, and so on. Over the four days of the convention, there are over 1500 different events ranging from tournaments, film festivals (about games), dances, concerts, auctions, costume parties, virtual reality dungeon crawls, and lots of long lines.
It was my first time, and it's a people watching spectacle. I had tons of questions for people, such as 1) Why do you come here for 4 days and only play one game over and over, 2) Why did you get married here? and 3) Why are you dressed up like a hawk? I realized that when I asked these "Why?" questions, people would often give me short, unthinking answers.
My big breakthrough was when I asked the same questions without using "why": 1) What is it about this game that makes it so addictive, 2) When was it you decided to get married here? or 3) What were some other costumes you were thinking about, and how did you narrow your costume down to a hawk? At this point people really opened up, and our conversations were a lot more interesting and fun.
One Take-away: Rephrase Why questions into What or When questions.
Why: I don’t know, but it seems to work
Global Leadership Summit 2019
The Global Leadership Summit is held in Chicago about the same time as GenCon every summer. But it's also simulcast to 400 locations and over 405,000 people. You also don’t have to dress up like a hawk to go there. For two days you hear great business speakers. (You can download the notes from the speakers below at the link at the bottom).
One speaker was a hostage negotiator with the FBI for many years, and he had tons of great insights:
● Mirroring - Repeat the last words that they just said. It lets them know you are listening. With upper inflection, it is an invitation to expand on what they just said.
● "You’re right" is what we say to people who we have to maintain relationship with and you just want to shut up. It's better to say "That's right." It's what husbands always say.
● Effective pauses - give people the chance to talk. 2/3 people are not comfortable with silence.
● Don't say "I understand." That's what people say when they want you to be quiet so they can talk.
But one thing he said really caught my still sensitive GenCon ear. He said, “People get threatened and defensive when they hear the word ‘Why?’ It reminds them of having to explain why they did something wrong as a child, or it reminds them of when they have had to justify a less-than-intelligent decision as an adult.”
Instead he said that using other words – like when, what, or how – causes a person to think more and to think more collaboratively:
• What happened that led you so see things that way?
• Where have you seen this before?
• How are we going to [go to Disneyland if your grades don’t improve]?
This whole cast of speakers was great. The conference sent around bullet points from all of the speakers, and you can download them below. Definitely worth downloading and either reading now or copying over to your notes app to read later. No Darth Vader costume required.
One Take-away: Rephrase Why questions into What or When questions.
Why: It makes people less defensive and more collaborative
When you ask people what they’re most proud of, people usually mention about the same types of things: their kids, a career accomplishment, or how they lived their life.
But it’s an unfair question that totally catches people off guard and they usually blurt out the first thing that comes to mind. It’s like when you see somebody blindsided on a talk show by being asked, “What’s the funniest, most hilarious thing that ever happened to you?” or “What’s the most amazing, incredible, phenomenal experience you’ve ever had?” You’re just not going to get the real answer with 1.2 seconds of thought. But what’s interesting is when people voluntarily say what they’re proud of or what their most amazing, incredible, phenomenal experience was. When they volunteer this out of the blue, it means they’ve given it a lot of thought.
There’s an famous man at the University of Chicago and who’s a legend in academia in the area of how people make decisions. Let’s call him Adam. We became friends and during a late dinner Chicago a couple years ago, our conversation turned to parents. Although Adam’s parents had passed away long ago, he said – out of the blue – “What I’m most proud of in all my life, is how I was there for my parents in their later years.”
What? That’s what he’s most proud of? I don’t even know what that means.
Here’s a guy who’s published libraries of stuff, whose work has changed at least one industry, who has two successful kids, and what he’s most proud of is “how I was there for my parents in their later years”? This wasn’t a “tell me the funniest thing that ever happened to you” kind of answer. He had clearly thought about this a lot.
Taking care of aging parents is particularly very emotionally hard. It’s good if you can see it as a blessing, but even a saint can’t see it as a blessing day after day while they are trying to juggle the rest of their life. Having both a wife and brother who do this daily, I can see the grinding burden it can have even on very strong people.
What’s interesting about Adam’s perspective is that it is very forward looking. It says “Regardless of how I feel today, how will I look back on this moment in the future?” If the answer is “With great pride in how I handled it,” that’s powerful to keep in mind. It even goes beyond “no regrets” thinking.
Right now it’s 4:08 AM, and for the next week, I’m sleeping here on the couch in my 92-year old Dad’s room in the retirement home (or trying to). Although I’d rather be staying and eating with my brother, I think it means more to my Dad that I’m staying here.
If someone asked you today what you’re most proud of, what’s a nonobvious answer you might answer?
It's useful to also think about how this looks down the road. If you think about what going to do today, or this month or this year, what will you be most proud of having done in five years? It’s a great set of farsighted glasses to try on.
It's been said that the most frequent last words of adventurous, partying males are probably:
1) “Hey, watch this,” or
2) “Here, hold my beer.”
If we heard either of these, we'd probably yell “STOP, Don’t Do That!” But giving well-intended advice in less obvious situations is trickier, so we've grown more hesitant to do so. We’ve all been burned by giving advice and having someone stare a hole through us.
As a result, even as mentors we can we be hesitant to giving a young person advice about their future. We might say “I will give them advice if they ask.” Yet even if they us ask "What do I do?" we can be too carefully non-committal in giving them any advice that's useful (“Well, what do YOU want to do?”).
Last month I had an interesting conversation with a person who said his son had been adrift in high school. It all turned in the right direction for him one day when an adult he casually played chess with said, “If you work hard, you could be a high-school chess champion.” He focused, and it happened. The Dad then said something similar had happened to him 50 years ago. He had been adrift in high school – good grades but adrift – when a someone told him “If you work hard, you could be on the debate team.” He focused, and it happened.
These two mentors (even if they didn't know they were mentors) had each given these young people a specific vision of what they could be: A chess champion and a debate champion. They just didn't say “You’re sharp,” or “You talks good.” They gave a specific direction that an adrift student could paddle toward. They decided to Be the One who pointed at an island the students could paddle to.
It can be easy to say “Good job,” or “You’re creative,” to a young person. Those are compliments, but they don't give useful paddling directions. A student might be earnestly good at school but not see where to take their life other than in the general direction their parents, friends, or placement office talked about.
Suppose we took the risk that those two mentors took, and we told a younger person “You’d make a great ________,” or “Have you ever considered ____; I think you’d be really good at it.” They might feel a bit flattered, but they might also feel a bit motivated to paddle in a direction they hadn’t thought of. Even if they went in a totally different direction, if we motivated them in a hopeful way, we accomplished more than if we would have said, "Well, what do YOU want to do?"
Let’s circle back to last month’s conversation about the two mentors who laid out specific visions to the guy and to his son. Things worked out for both of them. Ten years later, the son had graduated from college, started his own business, and was coaching chess champion hopefuls on the side. Forty years later, the dad had retired as a Fortune 500 CEO to produce a movie. Partly because two mentors decided to "Be the One" who gave them direction.
There's a reemerging movement around this Be the One notion. Although it's sort of aimed at teachers, a surprising amount of it still applies to any mentor who takes the extra effort to say the right words at the right time. You can check out Ryan Sheehy's Twitter for a booster shot.
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